How can I get missing points added to my account?Updated 2 months ago

There may be occasions where your account is missing points from an eligible purchase. This might be because your purchase was not linked to your member profile in-store, you were not logged into your account online, or because of a system issue. 

Simply email our Customer Care team with your name, email address, and a copy of your receipt or order as proof of purchase. Once we verify your details and purchase, we'll credit the missing points to your account.