The Body Shop AU - Help Center

Standard DeliveryCurrently, we offer standard delivery at a flat fee of AU$8.95 (incl.GST). Orders over $79 in product value will be delivered free of shipping charge and sent via our standard delivery service.Express DeliveryWe offer express delivery at a flat fee of AU$14.95 (incl. GST) for most states. Orders shipped to Queensland, Western Australia, and the Northern Territory are charged a flat fee of AU$15.95 (incl. GST). Please select your preferred delivery option at checkout.Dangerous GoodsItems containing alcohol are classified as dangerous goods and can&#x2019;t be sent via Australia Post&apos;s Express Post service. This includes products like Fragrance and Body Mists. If your cart includes any of these items, Express Shipping will not be available at checkout.

Standard Delivery. Currently, we offer standard delivery at a flat fee of AU$8.95 (incl.GST). Orders over $79 in product value will be delivered free of shipping charge and sent via our standard delivery service. Express Delivery. We offer express de

What are your shipping charges?

Delivery

Can I edit or add anything to my order?

How do I cancel my order?

Where can I find my order history?

How do I know my promotion code has been applied to my order?

What happened to The Body Shop At Home™?

Ordering

Do The Body Shop products have a best before/expiry date?

Are The Body Shop products suitable for use while pregnant?

How do you make sure your ingredients have not been tested on animals?

I'm not sure what my skin type is

What should I do with my make-up refillable cases?

Do you still offer the recycling scheme?

Has The Body Shop discontinued its make-up range?

Does The Body Shop still offer the Refill Shower Gels and Haircare?

Product

How long does delivery take?

Can I change my delivery address?

How can I track my order/delivery?

Can I ship to multiple addresses?

Do you provide overseas shipping?

Does your order contain a Special Delivery Item?

Do you offer Click & Collect?

When will my Click & Collect order be ready for collection?

Can I cancel my Click & Collect order?

I've selected the wrong Click & Collect Store

How long will you hold my Click & Collect order?

Can someone else collect my Click & Collect order on my behalf?

Click & Collect

What’s your return policy?

How long does it take to process a refund?

Returns & Refunds

I'm having trouble logging in

Are my personal details safe?

I cannot complete my registration, what do I need to do?

How can I set up an account online?

I don’t want to receive emails anymore, how do I unsubscribe?

How can I obtain my birthday reward code if I haven't received it via email?

What should I do if a discount code isn't working?

Why didn't I receive my points or voucher?

Your Account

What is Love Your Body™ Club?

What are the benefits of the Love Your Body™ Club program?

How do I redeem my Love Your Body™ Club reward online?

When will my Love Your Body™ Club points expire?

How do I redeem my Love Your Body™ Club birthday reward?

Can I earn points in conjunction with promotions/offers?

How can I access my Love Your Body™ Club points balance?

How can I get missing points added to my account?

I would like to delete my Love Your Body™ Club account

How do I earn points for leaving product reviews?

How many rewards can I apply in one transaction?

Love Your Body™ Club

Do you sell gift cards?

How do I redeem my gift card?

How can I check my gift card balance?

What happens if I don’t use the full balance in one go?

Do The Body Shop Gift Cards expire?

Why is my gift card not applying in the checkout?

What payment types do you offer?

Is my online payment secure?

Payments & Gift Cards

What are your shipping charges?Updated 2 months ago