Ordering
Can I edit or add anything to my order?
Changes to the contents can be made by you at any point whilst placing your order. Once you have confirmed your order and made payment, we regret to advise that no changes can be made to the contents of the order. If you have selected the incorrect p
How do I cancel my order?
We can only cancel an online order within 20 minutes from the time it was placed. Orders that have been placed during weekend or other days/times where the Customer Care team is closed, cannot be cancelled. For all cancellation requests, please conta
Where can I find my order history?
To find a history of all the orders that you've placed, or the status of a current order, log in to your account. Click on ORDERS and you will then be given a summary of your latest orders, including the status.
How do I know my promotion code has been applied to my order?
Once you have entered your promotional code into the "Discount Code or gift card" field on the checkout page, you will see a message in the box confirming the code has been applied. In some cases, promotions will be automatically added to your shoppi
What happened to The Body Shop At Home™?
With a heavy heart, The Body Shop made the difficult decision to close The Body Shop At Home™ in Australia in February 2024. We shared our thanks and appreciation with our wonderful Consultants, who had been valued members of our community, and suppo