Changes to the contents can be made by you at any point whilst placing your order. Once you have confirmed your order and made payment, we regret to advise that no changes can be made to the contents of the order. If you have selected the incorrect p
We can only cancel the order within 20 minutes from the time it was placed. Orders that have been placed during weekend or other days/times where the Customer Care team is closed, cannot be cancelled. For all cancellation requests, please contact our
To find a history of all the orders that you've placed, or the status of a current order, log in to your account. Click on ORDERS and you will then be given a summary of your latest orders, including the status.
Once you have entered your promotional code into the "Discount Code or gift card" field on the checkout page, you will see a message in the box confirming the code has been applied. In some cases, promotions will be automatically added to your shoppi
Yes, all our products have a shelf life of three years when unopened; once a product is opened and used its shelf life will vary. There is a symbol on each product which is a small pot with the lid slightly ajar and a number inside. This number refer
The Body Shop products are safe for use during pregnancy, unless otherwise indicated on the product packaging or associated product leaflet. We use ingredients that are carefully selected for their high levels of purity and consumer safety. However,
For 40 years, The Body Shop has believed passionately that animals should not be used for cosmetic testing. We have never tested any of our ingredients or products on animals and we never will, and we only source ingredients from suppliers who meet o
Understanding your skin type is the first step toward finding the perfect skincare routine — but if you're not quite sure whether your skin is dry, oily, or somewhere in between, don’t worry!. You’re welcome to visit any of our The Body Shop stores a
As we phase out our makeup range, we understand your concerns about what to do with your refillable cases. We do not recommend using other branded products in our refillable cases, as they were specifically designed to fit and protect The Body Shop
Our recycling scheme is currently unavailable. Over the past few years, we’ve seen a shift in customer behaviour, with most people now choosing to recycle through their local council services. We continue to encourage recycling of materials like glas
Yes, our make-up range has been officially discontinued and is no longer available to purchase online. However, some of our stores may still have limited stock available. We recommend visiting your local store to check for availability, as this will
As a business that puts its customers at the heart of our decision-making, we are responding to the voices of our customers, telling us that the process we have in place for our Refill program is not easy to navigate. For this reason, we have decided