Product
Do The Body Shop products have a best before/expiry date?
Yes, all our products have a shelf life of three years when unopened; once a product is opened and used its shelf life will vary. There is a symbol on each product which is a small pot with the lid slightly ajar and a number inside. This number refer
Are The Body Shop products suitable for use while pregnant?
The Body Shop products are safe for use during pregnancy, unless otherwise indicated on the product packaging or associated product leaflet. We use ingredients that are carefully selected for their high levels of purity and consumer safety. However,
How do you make sure your ingredients have not been tested on animals?
For 40 years, The Body Shop has believed passionately that animals should not be used for cosmetic testing. We have never tested any of our ingredients or products on animals and we never will, and we only source ingredients from suppliers who meet o
I'm not sure what my skin type is
Understanding your skin type is the first step toward finding the perfect skincare routine, but if you're not quite sure whether your skin is dry, oily, or somewhere in between, don’t worry!. You’re welcome to visit any of our The Body Shop stores ac
What should I do with my make-up refillable cases?
As we phase out our makeup range, we understand your concerns about what to do with your refillable cases. We do not recommend using other branded products in our refillable cases, as they were specifically designed to fit and protect The Body Shop
Do you still offer the recycling scheme?
Our recycling scheme is currently unavailable. Over the past few years, we’ve seen a shift in customer behaviour, with most people now choosing to recycle through their local council services. We continue to encourage recycling of materials like glas
Has The Body Shop discontinued its make-up range?
Yes, our make-up range has been officially discontinued and is no longer available to purchase online. However, some of our stores may still have limited stock available. We recommend visiting your local store to check for availability, as this will
Does The Body Shop still offer the Refill Shower Gels and Haircare?
As a business that puts its customers at the heart of our decision-making, we are responding to the voices of our customers, telling us that the process we have in place for our Refill program is not easy to navigate. For this reason, we have decided