We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way; or should you receive damaged or faulty product; or receive an incorrect order please contact us within

We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way; or should you receive damaged or faulty product; or receive an incorrect order please contact us within 30 days of purchase. All refunds will be made by method of payment, excluding delivery costs. We cannot accept returns on Gift Cards.Return to storeGoods purchased online may be returned to stores. If you are returning to a store, please make sure you have the confirmation email with you. If this document is not presented, the store will not be able to process your refund for you.Return via postYou may return goods by contacting the Customer Care team, who will advise you on how to return your goods via post and issue you a return form.The following information will be required when returning your goods:<ol><li style="font-size: 16px;">Confirmation Email containing your Transaction Reference Number</li><li style="font-size: 16px;">Delivery Documentation containing your Delivery Number</li><li style="font-size: 16px;">List and description of goods to be returned</li><li style="font-size: 16px;">Reason given for returning goods</li><li style="font-size: 16px;">If returning goods by post please also include completed returns form.</li></ol>Receipts showing any return charges if you are claiming a full refund for damaged, faulty or incorrectly delivered goodsWhen returning the goods by post please note:<ul><li style="font-size: 16px;">It may take up to 10 days for your parcel to reach us</li><li style="font-size: 16px;">Returned items will be processed within two (2) working days of receipt</li><li style="font-size: 16px;">Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit</li><li style="font-size: 16px;">You are advised to use a carrier that offers both traceability and insurance</li></ul>

What’s your return policy?

Once your returned goods are received by us, it usually takes 3-5 working days depending on your card issuer, for the refund to appear in your bank account. However, in some cases, this can take up to 10 days.

Once your returned goods are received by us, it usually takes 3-5 working days depending on your card issuer, for the refund to appear in your bank account. However, in some cases, this can take up to 10 days.

How long does it take to process a refund?

The Body Shop AU - Help Center

Returns & Refunds - The Body Shop Australia

Returns & Refunds

Can I edit or add anything to my order?

How do I cancel my order?

Where can I find my order history?

How do I know my promotion code has been applied to my order?

Do The Body Shop products have a best before/expiry date?

Are The Body Shop products suitable for use while pregnant?

How do you make sure your ingredients have not been tested on animals?

I'm not sure what my skin type is

What should I do with my make-up refillable cases?

Do you still offer the recycling scheme?

Has The Body Shop discontinued its make-up range?

Does The Body Shop still offer the Refill Shower Gels and Haircare?

Ordering & Product

What are your shipping charges?

How long does delivery take?

Does your order contain a Special Delivery Item?

Can I change my delivery address?

How can I track my order/delivery?

Do you offer Click and Collect?

Can I ship to multiple addresses?

Do you provide overseas shipping?

Delivery

I'm having trouble logging in

Are my personal details safe?

I cannot complete my registration, what do I need to do?

How can I set up an account online?

I don’t want to receive emails anymore, how do I unsubscribe?

Your Account

What is Love Your Body™ Club?

How do I earn Love Your Body™ Club points?

Can I use my Love Your Body™ Club card in conjunction with our promotions/offers?

How can I access my Love Your Body™ Club points balance?

How do I redeem my Love Your Body™ Club voucher online?

How do I redeem my Love Your Body™ Club birthday voucher?

When will my Love Your Body™ Club points expire?

How can I get missing points added to my account?

As a Love Your Body™ Club member, how many points will I earn and how much is each point worth?