The Body Shop AU - Help Center

Welcome back! We’re glad to have you with us again. Our welcome voucher is available to customers who join our mailing list after a break of 12 months or more. If you unsubscribe and then re-subscribe within this 12-month period, you will not receive

Re-Subscribing & Welcome Voucher Eligibility

Love Your Body™ Club

Can I make changes to my online order after placing it?

How do I cancel my order?

Where can I find my order history?

How do I know my promotion code has been applied to my order?

What happened to The Body Shop At Home™?

Ordering

Do The Body Shop products have a best before/expiry date?

Are The Body Shop products suitable for use while pregnant?

How do you make sure your ingredients have not been tested on animals?

I'm not sure what my skin type is

What should I do with my make-up refillable cases?

Do you still offer the recycling scheme?

Has The Body Shop discontinued its make-up range?

Does The Body Shop still offer the Refill Shower Gels and Haircare?

Product

What are your shipping charges?

How long does delivery take?

Can I change my delivery address?

How can I track my order/delivery?

Can I ship to multiple addresses?

Do you provide overseas shipping?

Does your order contain a Special Delivery Item?

Delivery

What’s your return policy?

How long does it take to process a refund?

Returns & Refunds

Do you offer Click & Collect?

When will my Click & Collect order be ready for collection?

Can I cancel my Click & Collect order?

I've selected the wrong Click & Collect Store

How long will you hold my Click & Collect order?

Can someone else collect my Click & Collect order on my behalf?

Click & Collect

Logging in to your account

How to create an online account

Issues creating an account

Unsubscribing from emails

What should I do if a discount code isn't working?

Why didn't I receive my points or voucher?

Are my personal details safe?

I would like to delete my Love Your Body™ Club account

Your Account

What is Love Your Body™ Club?

Benefits of the Love Your Body™ Club loyalty program

Redeeming Love Your Body™ Club rewards online

Redeem birthday rewards

Love Your Body™ Club points expiry

Accessing Love Your Body™ Club points balance

Earning points in conjunction with promotions/offers

Add missing points to my account

Earning points for leaving product reviews

How many rewards can I apply in one transaction?

Do you sell gift cards?

How do I redeem my gift card?

How can I check my gift card balance?

What happens if I don’t use the full balance in one go?

Do The Body Shop Gift Cards expire?

Why is my gift card not applying in the checkout?

What payment types do you offer?

Is my online payment secure?

Payments & Gift Cards

Re-Subscribing & Welcome Voucher EligibilityUpdated a month ago