What’s your return policy?Updated 2 months ago
We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you're disappointed in any way, or if you receive a damaged, faulty or incorrect product, please contact us within 30 days of purchase via email at [email protected].
Refunds and Exchange
Refunds will be made to the original method of payment, excluding delivery costs unless the item is faulty or you received an incorrect order. We cannot accept returns on gift cards, sale items, or discontinued clearance items, unless they are damaged or faulty. We cannot offer refunds for change of mind.
We're happy to offer an exchange or refund on any current product or gift, as long as it's in its original condition (unopened and unused), you're within 30 days of purchase, and you have a valid proof of purchase (such as a receipt or invoice).
If you don’t have proof of purchase, we may still offer an exchange for another product or gift card of equivalent current value, at our discretion.
- Please note, we’re unable to accept returns on discontinued clearance items.
- Gift cards are non-refundable, as outlined in the terms and conditions printed on the card.
Your product can only be returned in the country it was purchased.
All The Body Shop products purchased from third-party retailers must be returned or refunded directly through the original place of purchase. We are unable to process returns, exchanges, or refunds for products not purchased directly from The Body Shop Australia (in-store or online).
Goods purchased online at www.thebodyshop.com.au can be returned either via post or in-store.
In-store Returns
If returning to store, please bring your proof of purchase (either a store receipt or online invoice). Without it, the store may not be able to process your exchange or refund.
Postal Returns
If returning via post, please contact our Customer Care team prior to sending the goods back. The following information is required when returning your goods via post:
- Confirmation email containing your Order Number;
- Invoice containing your Delivery Number;
- List and description of goods to be returned; and
- Reason given for returning goods.
If returning via post, please note:
- It may take up to 10 working days for your parcel to reach us.
- Returned items will be processed within two (2) working days of receipt.
- Please ensure your parcel is securely packed to avoid damage during transit.
- Consider using a carrier that offers both traceability and insurance.
View our full Terms & Conditions Of Sale here.