We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you're disappointed in any way, or if you receive a damaged, faulty or incorrect product, please contact us within 30 days of purchase vi

We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you&apos;re disappointed in any way, or if you receive a damaged, faulty or incorrect product, please contact us within 30 days of purchase via email at&#x202F;<a href="mailto:customercare@thebodyshop.com.au" target="_blank" rel="noreferrer noopener">customercare@thebodyshop.com.au</a>. &#xA0;Refunds and Exchange&#xA0;Refunds will be made to the original method of payment, excluding delivery costs unless the item is faulty or you received an incorrect order. We cannot accept returns on gift cards, sale items, or discontinued clearance items, unless they are damaged or faulty. We cannot offer refunds for change of mind.&#xA0;We&apos;re happy to offer an exchange or refund on any current product or gift, as long as it&apos;s in its original condition (unopened and unused), you&apos;re within 30 days of purchase, and you have a valid proof of purchase (such as a receipt or invoice).&#xA0;If you don&#x2019;t have proof of purchase, we may still offer an exchange for another product or gift card of equivalent current value, at our discretion.&#xA0;<ul><li style="font-size: 16px;">Please note, we&#x2019;re unable to accept returns on discontinued clearance items.</li><li style="font-size: 16px;">Gift cards are non-refundable, as outlined in the terms and conditions printed on the card.</li></ul>Your product can only be returned in the country it was purchased. &#xA0;All The Body Shop products purchased from third-party retailers must be returned or refunded directly through the original place of purchase. We are unable to process returns, exchanges, or refunds for products not purchased directly from The Body Shop Australia (in-store or online).&#xA0;Goods purchased online at <a href="http://www.thebodyshop.com.au/" target="_blank" rel="noreferrer noopener">www.thebodyshop.com.au</a> can be returned either via post or in-store.&#xA0;In-store Returns&#xA0;If returning to store, please bring your proof of purchase (either a store receipt or online invoice). Without it, the store may not be able to process your exchange or refund.&#xA0;Postal Returns&#xA0;If returning via post, please contact our Customer Care team prior to sending the goods back. The following information is required when returning your goods via post:&#xA0;<ul><li style="font-size: 16px;">Confirmation email containing your Order Number;</li><li style="font-size: 16px;">Invoice containing your Delivery Number;</li><li style="font-size: 16px;">List and description of goods to be returned; and</li><li style="font-size: 16px;">Reason given for returning goods.</li></ul>If returning via post, please note:&#xA0;<ul><li style="font-size: 16px;">It may take up to 10 working days for your parcel to reach us.</li><li style="font-size: 16px;">Returned items will be processed within two (2) working days of receipt.</li><li style="font-size: 16px;">Please ensure your parcel is securely packed to avoid damage during transit.</li><li style="font-size: 16px;">Consider using a carrier that offers both traceability and insurance.</li></ul>View our full <a href="https://www.thebodyshop.com.au/pages/terms-conditions-of-sale">Terms &amp; Conditions Of Sale here</a>.

What’s your return policy?

Once your returned goods are received by us, it usually takes 3-5 working days depending on your card issuer, for the refund to appear in your bank account. However, in some cases, this can take up to 10 days.

Once your returned goods are received by us, it usually takes 3-5 working days depending on your card issuer, for the refund to appear in your bank account. However, in some cases, this can take up to 10 days.

How long does it take to process a refund?

The Body Shop AU - Help Center

Returns & Refunds - The Body Shop Australia

Returns & Refunds

Can I edit or add anything to my order?

How do I cancel my order?

Where can I find my order history?

How do I know my promotion code has been applied to my order?

Do The Body Shop products have a best before/expiry date?

Are The Body Shop products suitable for use while pregnant?

How do you make sure your ingredients have not been tested on animals?

I'm not sure what my skin type is

What should I do with my make-up refillable cases?

Do you still offer the recycling scheme?

Has The Body Shop discontinued its make-up range?

Does The Body Shop still offer the Refill Shower Gels and Haircare?

What happened to The Body Shop At Home™?

Ordering & Product

What are your shipping charges?

How long does delivery take?

Does your order contain a Special Delivery Item?

Can I change my delivery address?

How can I track my order/delivery?

Do you offer Click and Collect?

Can I ship to multiple addresses?

Do you provide overseas shipping?

Delivery

I'm having trouble logging in

Are my personal details safe?

I cannot complete my registration, what do I need to do?

How can I set up an account online?

I don’t want to receive emails anymore, how do I unsubscribe?

How do I add loyalty points from an in-store purchase to my account?

How can I obtain my birthday voucher code if I haven't received it via email?

How can I ensure my receipt is accepted for loyalty points addition?

What should I do if a discount code isn't working?

Why didn't I receive my points or voucher?

Your Account

What is Love Your Body™ Club?

What are the benefits of the Love Your Body™ Club program?

How do I redeem my Love Your Body™ Club voucher online?

When will my Love Your Body™ Club points expire?

Can I use my Love Your Body™ Club card in conjunction with our promotions/offers?