The Body Shop AU - Help Center

With a heavy heart, The Body Shop made the difficult decision to close The Body Shop At Home&#x2122; in Australia in February 2024. We shared our thanks and appreciation with our wonderful Consultants, who had been valued members of our community, and supported them during the transition. Going forward, we&apos;d love to continue to welcome you to access our ethical beauty products, through our website, and of course by visiting one of our vibrant stores, to try out the products and chat to our teams.

With a heavy heart, The Body Shop made the difficult decision to close The Body Shop At Home™ in Australia in February 2024. We shared our thanks and appreciation with our wonderful Consultants, who had been valued members of our community, and suppo

What happened to The Body Shop At Home™?

Ordering & Product

Can I edit or add anything to my order?

How do I cancel my order?

Where can I find my order history?

How do I know my promotion code has been applied to my order?

Do The Body Shop products have a best before/expiry date?

Are The Body Shop products suitable for use while pregnant?

How do you make sure your ingredients have not been tested on animals?

I'm not sure what my skin type is

What should I do with my make-up refillable cases?

Do you still offer the recycling scheme?

Has The Body Shop discontinued its make-up range?

Does The Body Shop still offer the Refill Shower Gels and Haircare?

What are your shipping charges?

How long does delivery take?

Does your order contain a Special Delivery Item?

Can I change my delivery address?

How can I track my order/delivery?

Do you offer Click and Collect?

Can I ship to multiple addresses?

Do you provide overseas shipping?

Delivery

What’s your return policy?

How long does it take to process a refund?

Returns & Refunds

I'm having trouble logging in

Are my personal details safe?

I cannot complete my registration, what do I need to do?

How can I set up an account online?

I don’t want to receive emails anymore, how do I unsubscribe?

How do I add loyalty points from an in-store purchase to my account?

How can I obtain my birthday voucher code if I haven't received it via email?

How can I ensure my receipt is accepted for loyalty points addition?

What should I do if a discount code isn't working?

Why didn't I receive my points or voucher?

Your Account

What is Love Your Body™ Club?

What are the benefits of the Love Your Body™ Club program?

How do I redeem my Love Your Body™ Club voucher online?

When will my Love Your Body™ Club points expire?

Can I use my Love Your Body™ Club card in conjunction with our promotions/offers?

How can I access my Love Your Body™ Club points balance?

How do I redeem my Love Your Body™ Club birthday voucher?

How can I get missing points added to my account?

I would like to delete my Love Your Body™ Club account

Love Your Body™ Club

Do you sell gift cards?

How do I redeem my gift card?

How can I check my gift card balance?

What happens if I don’t use the full balance in one go?

Do The Body Shop Gift Cards expire?

Why is my gift card not applying in the checkout?

What payment types do you offer?

Is my online payment secure?

Payments & Gift Cards

What happened to The Body Shop At Home™?Updated 15 hours ago