Ordering
Can I make changes to my online order after placing it?
Order Editing. We understand that mistakes can happen, and we want to make it as easy as possible for you to update your order before it is processed. Can I edit my order after it has been placed?. Yes. Eligible online orders can be edited within 30
How do I cancel my order?
Yes. If your order was placed for home delivery/shipping, you can cancel it within 30 minutes of purchase. Shortly after placing your order, you'll receive an order confirmation email containing a secure link that allows you to manage your order, inc
Where can I find my order history?
To find a history of all the orders that you've placed, or the status of a current order, log in to your account. Click on ORDERS and you will then be given a summary of your latest orders, including the status.
How do I know my promotion code has been applied to my order?
Once you have entered your promotional code into the "Discount Code or gift card" field on the checkout page, you will see a message in the box confirming the code has been applied. In some cases, promotions will be automatically added to your shoppi
What happened to The Body Shop At Home™?
With a heavy heart, The Body Shop made the difficult decision to close The Body Shop At Home™ in Australia in February 2024. We shared our thanks and appreciation with our wonderful Consultants, who had been valued members of our community, and suppo