Ordering
Can I make changes to my online order after placing it?
We understand that plans can change after placing an order.If you need to update your order, please contact us as soon as possible with your order number and the details of the change you would like to make. Depending on the status of your order, our
How do I cancel my order?
If you need to cancel an online order, please contact our Customer Care team as soon as possible. At this stage, all cancellation requests need to be submitted through our Customer Care team, who will review the request and advise whether the order c
Where can I find my order history?
To find a history of all the orders that you've placed, or the status of a current order, log in to your account. Click on ORDERS and you will then be given a summary of your latest orders, including the status.
How do I know my promotion code has been applied to my order?
Once you have entered your promotional code into the "Discount Code or gift card" field on the checkout page, you will see a message in the box confirming the code has been applied. In some cases, promotions will be automatically added to your shoppi
What happened to The Body Shop At Home™?
With a heavy heart, The Body Shop made the difficult decision to close The Body Shop At Home™ in Australia in February 2024. We shared our thanks and appreciation with our wonderful Consultants, who had been valued members of our community, and suppo