What happens if my payment is unsuccessful?Updated 2 months ago

If your subscription payment is unsuccessful, your order may not be processed until the payment issue is resolved.

This can happen if your card has expired, your bank declines the payment, or there are insufficient funds available at the time the payment is attempted.

You may receive an email asking you to update your payment details. Once your payment method has been updated successfully, your subscription can continue.

We’ll try to process your payment up to 3 times over 9 days. If we’re unable to complete the payment after these attempts, your subscription will be cancelled.

To avoid delays, please log in to your subscription portal and update your billing details as soon as possible.