Subscriptions

What is the Subscription program and how does it work?

Our Subscription program makes it easy to keep your favourite products stocked, without having to reorder each time. When you choose to “subscribe”, your selected products will be automatically delivered to you on a schedule that suits you. You can c

What’s the difference between a Subscription and a one-time purchase?

We know everyone shops a little differently, so we offer flexible ways to enjoy your favourite products. Subscription: When you subscribe, your chosen products are automatically delivered to you on a schedule that suits your routine. It’s perfect for

How do I log in and manage my subscription?

To manage your subscription, log in to the "My Account" portal using the same email address you used when placing your subscription order. You may be sent a verification code by email to securely access your subscription portal. Enter this code on th

How can I modify my order?

You can easily manage your subscription at any time by logging into your customer portal. From here, you can update your delivery frequency, add or remove products, skip an order, pause, or cancel your subscription. Changes can be made up until your

How do I cancel my subscription?

You can cancel your subscription by logging into the subscription portal and clicking “more” and then “cancel”. Please keep in mind that this does not cancel any orders processed before you canceled your subscription.

How do I update my payment method?

You can update your payment method through your subscription portal. Log in to your account, open the subscription you would like to update, then go to the Billing section and select Edit. From there, you can choose an existing payment method or add

Can I skip an upcoming delivery?

Yes, you can skip an upcoming delivery through your subscription portal. Log in to your account, open your subscription, then select the option to skip your next order. Your subscription will continue again from the following scheduled delivery. This

Can I change my next order date?

Yes, you can change your next order date through your subscription portal. Log in to your account, open your subscription, then select the option to update your next order date. Choose your preferred date and save your changes. Please make any update

Can I change my delivery frequency?

Can I update my shipping address?

Yes, you can update your shipping address through your subscription portal. Log in to your account, open the subscription you would like to update, then go to the Shipping information section and select Edit. Update your address details and save your

Can I return a subscription order?

Subscription orders follow our standard returns policy. If you change your mind or there is an issue with your order, please review our returns policy or contact our Customer Care team for help. Please note that cancelling your subscription will stop

What payment methods do you offer for subscriptions?

When setting up a subscription, the available payment methods will be shown clearly at checkout. We currently accept most major credit cards for all subscription orders. As subscriptions are billed automatically, payment options may differ from those

What happens if my payment is unsuccessful?

If your subscription payment is unsuccessful, your order may not be processed until the payment issue is resolved. This can happen if your card has expired, your bank declines the payment, or there are insufficient funds available at the time the pay

Can I use a discount code with my subscription?

Discount codes may not always be available for subscription orders. If a discount code is eligible for subscriptions, it will be applied according to the terms and conditions of that offer. Some promotions may only apply to one-off purchases and may

Can I use a Love Your Body™ Club reward with my subscription?

Love Your Body™ Club rewards cannot be used for subscription orders at the moment. We're working on a solution to make this available soon.

Will I earn Love Your Body™ Club points for my subscription orders?

If you are logged into your Love Your Body™ Club account and your subscription order is eligible, you should earn LYBC points on your subscription purchase. Points are usually awarded once your order has been processed.

Are all products available for subscription?

Not all products are available for subscription. If a product is eligible, you’ll see the subscription option on the product page. Products that are limited edition, promotional, seasonal, or low in stock may not be available for subscription.