The Body Shop AU - Help Center

If your order arrives damaged, faulty or incorrect, please contact our Customer Care team and we'll be happy to help.

What if my delivered item arrives damaged or incorrect?

Click & Collect / Endless Aisle

Endless Aisle

Can I make changes to my online order after placing it?

How do I cancel my order?

Where can I find my order history?

How do I know my promotion code has been applied to my order?

What happened to The Body Shop At Home™?

Ordering

I'm not sure what my skin type is

Do The Body Shop products have a best before/expiry date?

Are The Body Shop products suitable for use while pregnant?

Appropriate age for using The Body Shop Products

Forever against animal testing

What should I do with my make-up refillable cases?

Has The Body Shop discontinued its make-up range?

Do you still offer the recycling scheme?

Does The Body Shop still offer the Refill Shower Gels and Haircare?

Product Safety Statement

Product

What are your shipping charges?

How long does delivery take?

Can I change my delivery address?

How can I track my order/delivery?

Can I ship to multiple addresses?

Do you provide overseas shipping?

Why can't some products be sent by Express Delivery?

Can I schedule a delivery?

Delivery

What’s your return policy?

How long does it take to process a refund?

Returns & Refunds

Do you offer Click & Collect?

When will my Click & Collect order be ready for collection?

Can I cancel my Click & Collect order?

I've selected the wrong Click & Collect Store

How long will you hold my Click & Collect order?

Can someone else collect my Click & Collect order on my behalf?

Click & Collect

What is Endless Aisle?

What delivery options are available?

Will I pay for shipping?

Can I take some items home today and have the rest delivered later?

How long will delivery take?

Will I receive one parcel or multiple parcels?

How will I know when my order has shipped?

Can I return or exchange an Endless Aisle item?

Can I use promotions and discounts on Endless Aisle orders?

Will I earn loyalty points on Endless Aisle purchases?

Can I cancel or change my Endless Aisle order after it has been placed?

What is the Subscription program and how does it work?

What’s the difference between a Subscription and a one-time purchase?

How do I log in and manage my subscription?

How can I modify my order?

How do I cancel my subscription?

How do I update my payment method?

Can I skip an upcoming delivery?

Can I change my next order date?

Can I change my delivery frequency?

Can I update my shipping address?

Can I return a subscription order?

What payment methods do you offer for subscriptions?

What happens if my payment is unsuccessful?

Can I use a discount code with my subscription?

Can I use a Love Your Body™ Club reward with my subscription?

Will I earn Love Your Body™ Club points for my subscription orders?

Are all products available for subscription?

Subscriptions

Logging in to your account

How to create an online account

Issues creating an account

What should I do if a discount code isn't working?

Why didn't I receive my points or voucher?

Unsubscribing from emails

Resubscribing to emails

I would like to delete my Love Your Body™ Club account

Are my personal details safe?

Your Account

What is Love Your Body™ Club?

Benefits of the Love Your Body™ Club loyalty program

Redeeming Love Your Body™ Club rewards online

Redeem birthday rewards

Love Your Body™ Club points expiry

Accessing Love Your Body™ Club points balance

Earning points in conjunction with promotions/offers

Add missing points to my account

Earning points for leaving product reviews

How many rewards can I apply in one transaction?

Re-Subscribing & Welcome Voucher Eligibility

Love Your Body™ Club

Do you sell gift cards?

How do I redeem my gift card?

How can I check my gift card balance?

What happens if I don’t use the full balance in one go?

Do The Body Shop Gift Cards expire?

Why is my gift card not applying in the checkout?

What payment types do you offer?

Is my online payment secure?

Payments & Gift Cards

What if my delivered item arrives damaged or incorrect?Updated a month ago