The Body Shop AU - Help Center

<p>Ensure you are logged into your account at the time of purchase for the discount code to work correctly. If you&apos;re still encountering issues after confirming you are logged in, please let our Customer Care team know for further investigation.</p>

Ensure you are logged into your account at the time of purchase for the discount code to work correctly. If you're still encountering issues after confirming you are logged in, please let our Customer Care team know for further investigation.

What to do if a discount code isn't working?

Your Account

Can I edit or add anything to my order?

How do I cancel my order?

Where can I find my order history?

How do I know my promotion code has been applied to my order?

Do The Body Shop products have a best before/expiry date?

Are The Body Shop products suitable for use while pregnant?

How do you make sure your ingredients have not been tested on animals?

I'm not sure what my skin type is

What should I do with my make-up refillable cases?

Do you still offer the recycling scheme?

Has The Body Shop discontinued its make-up range?

Does The Body Shop still offer the Refill Shower Gels and Haircare?

Ordering & Product

What are your shipping charges?

How long does delivery take?

Does your order contain a Special Delivery Item?

Can I change my delivery address?

How can I track my order/delivery?

Do you offer Click and Collect?

Can I ship to multiple addresses?

Do you provide overseas shipping?

Delivery

What’s your return policy?

How long does it take to process a refund?

Returns & Refunds

I'm having trouble logging in

Are my personal details safe?

I cannot complete my registration, what do I need to do?

How can I set up an account online?

I don’t want to receive emails anymore, how do I unsubscribe?

How can I add loyalty points from a store receipt to a customer's account?

How can I obtain my birthday voucher code if I haven't received it via email?

How can I add points from a purchase receipt to my account?

How can I ensure my receipt is accepted for loyalty points addition?

Why didn't I receive my points or voucher?

What is Love Your Body™ Club?

How do I earn Love Your Body™ Club points?

Can I use my Love Your Body™ Club card in conjunction with our promotions/offers?

How can I access my Love Your Body™ Club points balance?

How do I redeem my Love Your Body™ Club voucher online?

How do I redeem my Love Your Body™ Club birthday voucher?

When will my Love Your Body™ Club points expire?

How can I get missing points added to my account?

As a Love Your Body™ Club member, how many points will I earn and how much is each point worth?

What to do if a discount code isn't working?Updated 18 hours ago