Your Account
Logging in to your account
Logging in with The Body Shop is now easier than ever. No password is required, simply navigate to the login page, enter your email address then enter the 6-digit code sent to you.
How to create an online account
To set up an account online just click on the the person icon, at the top of the page. You will then be displayed with a registration screen to create your account. If you already have an account with us, select 'Sign In'.
Issues creating an account
If you're having trouble creating an account or completing your registration, we suggest you reach out to our Customer Care team, detailing the problem you've encountered. The team will be more than happy to assist!
Unsubscribing from emails
You can unsubscribe from our emails at any time. There are two ways you can do this:
What should I do if a discount code isn't working?
Ensure you are logged into your account at the time of purchase for the discount code to work correctly. If you're still encountering issues after confirming you are logged in, please let our Customer Care team know for further investigation.
Why didn't I receive my points or voucher?
If you are unable to find your points or voucher, it may be due to several reasons. Any points earned expire if there is no activity on your account for 12 months. Reward vouchers are valid for 3 months from their date of issue, and birthday vouchers
Are my personal details safe?
We take the protection of your personal information very seriously. You can look at our privacy policy for full information. We do not store credit card details and only require basic personal information necessary to deliver your order. If you're us
I would like to delete my Love Your Body™ Club account
We're sorry to see you go, but if you’d like to cancel your Love Your Body™ Club membership, we're here to help. Please note that if you choose to delete your account, you will no longer be able to earn or redeem loyalty rewards. Any points or reward