The Body Shop AU - Help Center

Don&apos;t worry, as long as you have made at least 1 purchase in a 12 month period, your points will remain valid, however, should you not shop in the 12 month period your points balance will be lost.Points redemption and birthday vouchers will temporarily be paused in stores from 18 March 2025.You can still earn points during this period through your online account by uploading your receipt &#x2022; All existing points will still be valid &#x2022; All points expiry extended to 31 December 2025 &#x2022; In-store redemption will resume from SeptemberStart earning points now!

Don't worry, as long as you have made at least 1 purchase in a 12 month period, your points will remain valid, however, should you not shop in the 12 month period your points balance will be lost. Points redemption and birthday vouchers will temporar

When will my Love Your Body™ Club points expire?

Love Your Body™ Club

Can I edit or add anything to my order?

How do I cancel my order?

Where can I find my order history?

How do I know my promotion code has been applied to my order?

Do The Body Shop products have a best before/expiry date?

Are The Body Shop products suitable for use while pregnant?

How do you make sure your ingredients have not been tested on animals?

I'm not sure what my skin type is

What should I do with my make-up refillable cases?

Do you still offer the recycling scheme?

Has The Body Shop discontinued its make-up range?

Does The Body Shop still offer the Refill Shower Gels and Haircare?

Ordering & Product

What are your shipping charges?

How long does delivery take?

Does your order contain a Special Delivery Item?

Can I change my delivery address?

How can I track my order/delivery?

Do you offer Click and Collect?

Can I ship to multiple addresses?

Do you provide overseas shipping?

Delivery

What’s your return policy?

How long does it take to process a refund?

Returns & Refunds

I'm having trouble logging in

Are my personal details safe?

I cannot complete my registration, what do I need to do?

How can I set up an account online?

I don’t want to receive emails anymore, how do I unsubscribe?

Your Account

What is Love Your Body™ Club?

How do I earn Love Your Body™ Club points?

Can I use my Love Your Body™ Club card in conjunction with our promotions/offers?

How can I access my Love Your Body™ Club points balance?

How do I redeem my Love Your Body™ Club voucher online?

How do I redeem my Love Your Body™ Club birthday voucher?

How can I get missing points added to my account?

As a Love Your Body™ Club member, how many points will I earn and how much is each point worth?

When will my Love Your Body™ Club points expire?Updated 3 months ago