Click & Collect
Do you offer Click & Collect?
Absolutely! Our Click & Collect service is now available again. Shop online as you normally would and add your favourite products to your bag. At checkout, choose Click & Collect and select your preferred The Body Shop store. If all items are in stoc
When will my Click & Collect order be ready for collection?
If all items in your order are in stock at your selected store, our team will endeavour to prepare your order within 1 business day. You’ll receive an email notification once your order is ready to collect. During peak periods, Click & Collect orders
Can I cancel my Click & Collect order?
Of course! Please contact us at [email protected] and we can assist with cancelling your click & collect order.
I've selected the wrong Click & Collect Store
If you’ve placed a Click & Collect order with the wrong store, we’re not able to change the collection location once the order is finalised. The quickest solution is to cancel and refund the order in full, so you can place a new one with your preferr
How long will you hold my Click & Collect order?
Click & Collect Order Hold Period. When you place a Click & Collect order, we’ll hold your items in store for a set period to give you plenty of time to collect. How long we hold your order. Reminder before cancellation. What happens after 28 days?.
Can someone else collect my Click & Collect order on my behalf?
Yes, they can. If you’d like someone else to pick up your order, simply forward your order confirmation email to them. When they arrive in store, they’ll need to show the confirmation email so our team can verify the order number and customer name be